🛠️ Syncing Chat Tickets with Zendesk: Automatic Updates and User Linking

📚 Discover how Chat syncs tickets with Zendesk, automatically linking to existing users or creating new ones. This tutorial covers ticket updates, user linking via email or phone number.

In this tutorial, we’ll walk you through the process of synchronizing Chat tickets with Zendesk. Learn how Chat automatically updates tickets and links users based on email or phone number.

  • Tickets converted by Chat are automatically synchronized when new messages are sent and received in Chat , and they are linked to an existing Zendesk user if any, otherwise a new Zendesk user is created.
  • Chat links Zendesk users to Chat users via email or phone number.If you have additional doubts, remember that you can always contact us.

if you have additional doubts, remember that you can always contact us.