🗨️ Managing LINE Messaging and Features in Chat

📚 Discover how to handle LINE messages in Chat, including response time limits, rich message support, and key features like chatbots and AI. Learn how to manage follow-ups and offline messages effectively.

Welcome to our guide on managing LINE messaging through Chat. This tutorial covers message response times, supported features, and how Chat integrates with LINE for effective communication.

  • You have 7 days from when the end user’s message was sent from WhatsApp to reply to the message.
  • Stickers are not supported.
  • Chat rich messages are automatically converted to LINE rich messages when possible, otherwise they are removed from the message.
  • LINE conversations and messages are compatible with queue and routing.
  • The chatbot is supported. The human takeover feature is supported.
  • The supported AI features include language detetction, spelling correction, multilingual via translation, Google search.
  • The follow-up message is supported, but the message is always sent, also if an agent replies.
  • The offline message is supported, but the timetable is not sent.If you have additional doubts, remember that you can always contact us.