📲 Integrating Chat with Viber: Rich Messages, AI Features, and Conversation Management

📚 This tutorial covers how Chat interacts with Viber, including rich message conversion, support for chatbots, human takeover, and AI features like language detection and translation, plus follow-up and offline messages.

In this tutorial, you’ll learn how Chat integrates with Viber, including how rich messages are converted, and the support for features like AI, chatbots, human takeover, and follow-up messages.

  • Chat rich messages are automatically converted to Viber rich messages when possible, otherwise they are removed from the message.
  • Viber conversations and messages are compatible with queue and routing.
  • The chatbot is supported. The human takeover feature is supported.
  • The supported AI features include language detetction, spelling correction, multilingual via translation, Google search.
  • The follow-up message is supported, but the message is always sent, also if an agent replies.
  • The offline message is supported, but the timetable is not sent.